ATLAS
Independent Hotel Profile
Atlas is Ekkamai's hospitality knowledge engine, built from publicly available information.
Veranda Resorts Thailand
Thailand
Atlas knows
- 6 amenities
- 17 common guest questions
- Policies
Updated Jun 2026
Atlas is still learning — this profile improves as it discovers more publicly available information.
Overview
Veranda Resorts Thailand is a hotel in Thailand.
Amenities
Policies
- Best Rate Guarantee exclusions
- Does not apply to group, meeting, corporate, conference, or seminar rates; promotional codes from newsletters; member or subscription program rates; partner or employee rates; sites without online booking; or password/login-required membership sites.
- Currency conversion for claims
- If the competing rate is in a different currency, Veranda Resorts customer service will convert it using the exchange rate applicable on the Veranda Resorts website at the time of the initial reservation. Price differences due to currency fluctuations or rounding will not be considered.
- Sales conditions matching
- For a claim to be valid, the sales conditions of the third-party rate must match those of the Veranda Resorts booking, including prepayment and deposit requirements, cancellation conditions, and modification conditions.
- Prepaid reimbursement timing
- If the rate was prepaid more than 30 days before the arrival date, the reimbursement will be made to the same credit card. If prepaid fewer than 30 days before arrival, the reimbursement will be made by the hotel upon checkout.
- Right to modify guarantee
- Veranda Resorts reserves the right to modify or terminate the Best Price Guarantee and its terms and conditions at any time without prior notice.
- Liability for third-party cancellations
- Veranda Resorts declines any liability regarding expenses arising from cancelling a reservation made on any third-party reservation channel.
- Best Rate Guarantee eligibility
- The guarantee applies only to bookings made directly on Verandaresort.com, within 24 hours of booking, for standard public rates (room only or room with breakfast). The same hotel, dates, length of stay, room type, rate conditions, number of guests, and inclusions must match on the third-party channel.
Official website
Common guest questions
Location
- How can I contact Veranda Resort & Villas Hua Hin - Cha Am?Phone: +66 3 270 9000. Email: [email protected]
- How can I contact Veranda Resort Phuket?Phone: +66 53 365007, +66 62 398 6899, or +66 98 913 7699. Email: [email protected]
- Where is Veranda Collection Samui Rocky's Resort located?438/1 Moo 1, T. Maret, A. Koh Samui Suratthani 84310, Thailand.
- How can I contact Veranda Collection Samui Rocky's Resort?Phone: +66 7 733 2888-91 or +66 7 741 8366. Email: [email protected]
- Where are Veranda Resorts located in Thailand?Veranda Resorts are located in Hua Hin / Cha Am, Pattaya (Na Jomtien), Chiang Mai, Koh Samui, and Phuket.
Amenities
- Has Veranda Resort & Villas Hua Hin Cha Am won any awards?Yes, it has been awarded 1 MICHELIN Key (2024–2025), recognizing exceptional comfort, attentive service, and a true sense of place.
- How many properties does Veranda Resorts operate in Thailand?Veranda Resorts operates six properties in Thailand: Veranda Resort & Villas Hua Hin - Cha Am, Veranda Resort Pattaya Na Jomtien - MGallery, Veranda High Resort Chiang Mai - MGallery, Veranda Resort Phuket, Veranda Collection Samui Rocky's Resort, and VERSO Hua Hin - a Veranda Collection.
- What is Veranda Resort & Villas Hua Hin Cha Am like?It is a luxury beachfront resort set along a pristine white sandy beach surrounded by lush tropical gardens. It offers spacious rooms, private pool options, and award-winning dining. It has been awarded 1 MICHELIN Key (2024–2025).
- What is Veranda High Resort Chiang Mai like?It is nestled in the mountains of Chiang Mai, part of the MGallery Collection. It blends contemporary comfort with lush greenery and cultural charm, offering scenic views, relaxing accommodations, and immersive experiences exploring local heritage.
- What is VERSO Hua Hin?VERSO Hua Hin is a chic boutique resort in Hua Hin, Thailand, part of Veranda Collections. It offers modern design with a tropical atmosphere, stylish rooms, pool access, and curated experiences for couples and friends along the Gulf of Thailand.
Price
- Does Veranda Resort offer a best rate guarantee if I book directly?Yes. When you book directly on Verandaresort.com, Veranda Resort offers a Best Rate Guarantee. If you find a lower rate on another website within 24 hours of booking for the same hotel, dates, length of stay, room type, rate conditions, and inclusions, they will match the rate and provide extra benefits on spa and food.
- What extra benefits do I get if I book directly through the Veranda Resort website?Booking directly through the official website gives you a 30% discount for Spa and a 25% discount on Food, in addition to the best rate guarantee.
- Which third-party sites does Veranda Resort match rates with?Veranda Resort matches rates with Agoda.com, Booking.com, and Expedia.com.
- What types of rates are excluded from the Best Rate Guarantee?Excluded rates include group and meeting rates, corporate rates, conference and seminar rates, specific promotional offers using codes from newsletters, member or subscription program rates from other distributors, rates for Veranda Resorts partners and employees, rates on sites without online booking facilities, and rates requiring membership or password-protected login to access.
General
- How will I be reimbursed if my Best Rate Guarantee claim is approved for a prepaid booking?If the rate was prepaid more than 30 days before arrival, reimbursement will be made to the same credit card used online. If prepaid fewer than 30 days before arrival, the reimbursement will be made by the hotel upon checkout.
- How long do I have to submit a best rate guarantee claim after booking?You must find the lower rate and submit your claim within 24 hours of your booking.
Room
- What room types does the Best Rate Guarantee apply to?The Best Rate Guarantee applies to the same room type (same category, size, bed, view, and location) as booked on the Veranda Resorts website, and covers standard offers such as room only or room with breakfast included.
Atlas profile
- Knowledge
- Partial
- Last updated
- 27 June 2026
- Source
- verandaresort.com