Never miss another booking inquiry.

Does Ekkamai work with our existing LINE, Messenger, or WhatsApp?

Yes. Ekkamai connects to your hotel's existing LINE Official Account, Facebook Messenger, WhatsApp, and website chat. No new accounts needed.

How long does setup take?

For most hotels, Ekkamai can be live on LINE within a day. We handle the setup with you directly — no technical knowledge required on your side.

Does Ekkamai replace our staff?

No. Ekkamai handles routine questions so your staff can focus on guests who are ready to book. When a guest shows booking intent, your team is notified immediately and takes over the conversation. Your staff remain the face of the hotel — Ekkamai just handles the repetitive part.

What languages does Ekkamai support?

Ekkamai responds in the same language the guest uses — Thai, English, Japanese, Chinese, and others.

Does Ekkamai add a chat widget to our hotel website?

Yes. If your hotel website does not have a chat feature, Ekkamai can add one. Guests can message directly from your website and receive an instant response — the same as LINE or Messenger.

What happens if Ekkamai doesn't know the answer?

Ekkamai only answers using your hotel's information. When something requires human judgment, it alerts you and hands the conversation back.

Can we review conversations?

Yes. Every conversation is visible in your dashboard and you can step in at any time.

Do guests know they're talking to Ekkamai?

Routine questions are answered automatically. Your team can take over whenever a human touch is needed.