Terms of Use

Last updated: June 2026

1. Service Description

Ekkamai provides software that helps hotels respond to guest inquiries through supported communication channels. The service processes messages and generates responses using information provided by the hotel.

2. Hotel Responsibilities

Hotels are responsible for:

• Providing accurate information, including room rates, policies, and other details used by the service.
• Ensuring they have the authority to connect their communication channels to Ekkamai.
• Reviewing and maintaining the information used by the service.

Hotels may stop using the service at any time, subject to any applicable subscription terms.

3. Data Handling

Conversation data is stored securely and retained as necessary to provide the service.

Hotels may request deletion of their data at any time. Upon termination of the service, data will be deleted in accordance with our retention policies, subject to applicable legal and operational requirements.

We do not sell customer data. Certain trusted service providers may process information as necessary to operate the service.

For more information, please refer to our Privacy Policy.

4. Service Availability

The service is provided on an "as is" and "as available" basis. While we strive to maintain reliable operation, uninterrupted or error-free service cannot be guaranteed.

5. Intellectual Property

Ekkamai retains ownership of the software, platform, and related intellectual property. Hotels retain ownership of their own content and information.

6. Limitation of Liability

To the maximum extent permitted by law, Ekkamai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, bookings, profits, or data.

7. Termination

Either party may terminate the service at any time, subject to any applicable subscription terms.

8. Contact

Questions regarding these Terms may be directed to: [email protected]